At CardoraShop, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return eligible products as outlined below:
1. Eligibility for Returns
- Products must be returned within 7–14 days of delivery, depending on the category.
- Items must be unused, in original packaging, with all tags, manuals, and accessories included.
- Certain products, such as perishable goods, personalized items, or digital downloads, may not be eligible for returns.
2. Return Process
- Go to My Orders in your account and select Return Request.
- Provide the reason for return and submit your request.
- Our customer support team will guide you through the return process and provide instructions for shipping the item back.
3. Refunds
- Once the returned product is received and inspected, your refund will be processed.
- Refunds are issued to the original payment method.
- Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.
4. Exchanges
- Exchanges are allowed for defective or incorrect items only.
- If you wish to exchange a product, please contact our support team immediately after receiving the order.
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